We are not trying to be the same as all the other software providers. The software industry very rarely provides suitable outcomes for its customers. Novopay was not a one-off: it is happening all the time.
Bill Gates' best trick was in convincing the world to keep upgrading when there was rarely any benefit.
Innovation Is Success Through Difference!
Here's a Little Example
You may have read that we don't have forms. What you see below are some screen shots of essentially the same question. The differences between the screen shots are in the headings. What we are trying to demonstrate is how important and powerful 'context' is. By slightly changing the context of the question we can create very different user experiences.
Humans Can Still Only Do One Thing At a Time
There are some very clever people in the world, but no matter how clever they are, they cannot fill in two fields at the same time. First you fill in your first name, then your surname.
Jolly Good systems are based around this principle. Everything you do is broken into the relevant steps.
That may be difficult to understand and may seem strange, but in reality this concept holds all the power.
Your System Is Your Procedure Manual
By creating the appropriate steps for the processes your business performs, we can produce your Procedure Manual. When you change the procedure for a task, your system is updated, and every user must operate with that new methodology. It doesn't matter if it is simple, or as complex as you can imagine: the step-by-step approach will handle it.
Did We Mention That Your System Works on Mobiles As Well?
In the normal software world, if I need to ask the user another question, I have to republish the form, which often means releasing a new app. In our world, we just add another step.
We make an app for the desktop, tablet, or phone, and they all know how to ask a question.
So when we add a new step, all the devices simply ask the new question. Apart from the screen size, the experience on all the different devices is identical.